When Plan A, B, C & D Fail.

I love meeting new people. And I love helping people solve problems. And I got to do both of those things this morning before most people were alarmed by their clocks.

I arrived at Hartsfield Jackson International airport in Atlanta just before 6:30am for a flight to New York City. As I write this I’m flying to meet with a celebrity on the set of her TV show about some upcoming work we will be doing together. But as I stepped out of my car in the parking garage a panicked woman approached me saying, 

“I’m so sorry to bother you. But I just locked myself out of my car. My phone, purse, laptop and suitcase are all locked inside. I don’t know what to do.”

Talk about an exciting start to your day! She said she was flying to St. Louis on an 8:00am flight. So we started going through our options. And yes, I said OUR options. Becuase as a professional problem solver when someone brings me a problem it becomes my problem too. Except for maybe hair loss. With hair loss you’re on your own.

So like a couple of resourceful first world problem solvers we sprang into action. I pulled out my trusty smartphone and we called the airport to see if they had an unlocking service. They didn’t. Boo. But they did offer us the phone number of a locksmith partner that may be able to help. Yay! 

So we called the locksmith. And yes, they could send someone to help. Yay! But not until  9:00am. Boo.

So we looked at other options. 

Me: Do you have a AAA membership?

Kelly: No.

Me: Do you have emergency services through your car manufacturer?

Kelly: No.

Me: Hmmm. Do you have any sevens?

Kelly: No. Go Fish.

Me: What time is your meeting in St. Louis?

Kelly: 11:00am.

Me: So a later flight won’t work?

Kelly: No. And my company is counting on me to be there. We have built a technology product for this client and they are refusing to close the deal becuase they don’t understand it. I need to walk them through how the product works and solves their problem or the multimillion dollar deal will fall apart! (Dun-Dun-Dun!)

Me: Do you have your drivers liscence? 

Kelly: No.

Me: Why don’t we go see how we can get you through security without ID. (Heck, I got into bars in college all the time without an ID. How hard could it be?)

Kelly: (reluctantly) Let me check my car one more time just to make sure I’m not losing my mind.

At this point she walked back to her Ford Edge for another check. And I began searching on my phone for a Ford dealership that may be able to help.

A moment later she returned, slumped her shoulders and said, “You should go and catch your flight. And you can tell everyone on Facebook and Twitter that you met the dumbest woman in America. Becuase I have a Ford Edge. And the Edge has a keypad on the driver door.”

Me: Do you know the code?

Kelly: Yes.

Me: So you’re all set! 

 Kelly Yes!
At this point Kelly and I, strangers only moments ago, hugged, laughed and cheered on the top of the parking deck at the airport in the pre-dawn darkness. We celebrated our victory like we had just won the Showcase Showdown on The Price Is Right.
So I made a new friend this morning before 6:45am. Kelly made her flight. I got a test run on a valuable problem solving scenario. The Ford Edge got serious credit for a great problem solving, flight catching and potentially deal saving feature. And as Kelly said, I got to tell all of my friends on Facebook, Twitter and LinkedIn about her morning. Have a great day Kelly! I hope you close that deal. But don’t close your car door until you have your key in hand.

 

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Author: Adam Albrecht

Adam Albrecht is the Founder and CEO of the advertising and idea agency, The Weaponry. He believes the most powerful weapon on Earth is the human mind. He also authors two blogs: The Perfect Agency Project and Dad Says Daughter Says, a Daddy-Daughter blog he co-writes with his 12 year old daughter Ava. Adam can be reached at adam@theweaponry.com.

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