The reason to do something unreasonable.

I don’t think Scott Hauser, the pastor at my church, thinks much about advertising, branding and marketing.  But I do.  So he may be surprised to hear how I re-interpreted his sermon on Sunday morning (and now I’m watching the sky for lightening). He told a heartwarming story about two of his friends from Northwest Pennsylvania who drove 10 hours to Western (don’t call me West) Virginia to attend a 2-hour memorial service for his mother-in-law. Immediately after the service, the friends turned right around and drove 10 hours home so they could make it to work the next day. What they did was so far beyond the expected that it was totally unreasonable. He summarized with this simple statement:

Do something unreasonable. And people will never forget it.

In business, brand memorability is everything.  If you are not top-of-mind when someone is considering a purchase, or offering a recommendation, you have lost an opportunity.  And the best way to make sure you are top-of-mind is to do something that people will never forget (it’s a real plus if that thing is also positive and legal).

Too often we focus on the blocking and tackling. The fundamentals. The rational and reasonable. And we forget that one well-placed, well-intended bit of crazy may be more powerful than the rest of our carefully considered efforts. It doesn’t have to be Red Bull-ish either. I once ordered a t-shirt from Ames Bros, and when the package arrived it came with a free sweatshirt!  Not the other way around, which would have been reasonable.  And now look at me. I’m all blogging about Ames Bros (because I’ll never forget that surprise hoodie goodie).

But here’s the kicker. You have to act before you need the results. Do it soon. Do something today if you can. Remember the Ruth’s Chris Steak House promotion this fall?  They offered a discount equivalent to the point difference in the final score of the 2016 Michigan-Rutgers college football game. They didn’t expect Michigan to win by 78 points. But now they have a great, unreasonable story that sets them apart from other upscale steakhouse brands.

Stunts, promotions, customer service. They all have the ability to be highly memorable. As do charitable donations. My friend and fellow Fletch enthusiast, Jeff Hilimire, began a great event called  48 in 48, which helps build 48 websites for nonprofit organizations in 48 hours, for free!  That is totally unreasonable! And totally memorable.

If you haven’t yet considered anything unreasonable, start now. This type of activity should be the most fun part of your job. If you want help thinking of, planning or executing a great unreasonable idea shoot me a note or give me a call. It would be a great and very reasonable reason for us to talk.

 

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An easy way to make a memorable impression in the next hour.

 

I’m starting a new series called, “What are you doing with your blank?” I will pick a different blank for each post. You’re probably wondering, ‘What the blank is a blank?’ Blanks are the thousands of things in our lives that we could each make more interesting and distinct with a tiny bit of effort. Just ask athletes Ocho Cinco and Metta World Peace.

Today’s blank is: voicemail message. (So the question is ‘What are you doing with your voicemail message?’) Your voicemail message impacts your personal brand or your business (and probably both) whether you make an effort or not. Yet most people completely ignore these valuable messages. If you have chosen the default setting on your phone, you are hanging up on the opportunity to make a strong, favorable brand impression.

I’ve been having fun with my voicemail messages since they were called answering machine messages. Maybe too much fun. When I was in college, my roommates and I were recording an enthusiastic voicemail message at 4:00am, when Police Officer Buzzkill banged on our door to tell us they had received noise complaints ‘down at the Cop Shop.’

At The Perfect Agency Project we believe there is great value in unique, memorable or funny voicemail messages. Partially because they are so surprising. Our voicemail expectation are so low that it is easier to jump over the voicemail message bar than to limbo under it.

Last night I got a text from Monica Baer, a former coworker of mine from Cramer Krasselt.  The text read:

Hey, I’m going to call your vm so my kids can hear it :). Don’t pick up.

Does that happen to you?  Probably not. Could it?  Absolutely. Offer a message that will put a smile on your caller’s face. Make them feel important, give them a great quote, a piece of trivia or useful information. If you do, they’ll be happy they called.  Maybe they will even be a little disappointed when they get you instead of your interesting recording.

A memorable voicemail message is also free. It costs no more to create a great, value-adding, entertaining message than to leave no message at all. You can also update messages to match the weather, holidays or major events. You can tout business awards and successes. You could even use your voicemail message to tell callers about an interesting blog post you read about voicemail messages.

I often offer a voicemail promotion, offering a faster call back if the caller performers a specific request, like yodeling. I’ve asked callers to sing their voicemail messages. Think,  The Voice: Voicemail Edition.

Don’t be afraid to try. The great thing about unique voicemail messages is that they can be changed at any point. So try different messages and learn what works well for you and your brand. Just keep it relatively brief.

If you would like to hear my voicemail message give me a call. You can always text me first to tell me you want to hear my VM, so I know not to pick up. My number is 614-256-2850. Don’t be afraid to say hi. I look forward to your message.

Why today is such a big F-ing day.

Happy Election Day!  This is the latest day in The Perfect Agency Project’s Rebrand The Day series, which aims to create a new, more interesting way to view each day. We explored a number of ways to reframe Election Day. At first we really liked, ‘Adults Wearing Stickers Day!’ But we also noticed that since the rise of the mobile phone, voting is the one thing Americans still do in a booth. So maybe we should greet each other today with, “Happy Booth Day!”

But beyond stickers and revisiting the wonders and confines of a booth, this day has other, much greater significance. That’s why we’re rebranding Election Day as:

The Big F-ing Day.

It has a nice ring to it, right? It sounds naughty. Which means kids will remember it. That makes it easier for parents and educators to teach the significance of this day. But the best reason to think of today as The Big F-ing Day is that today we make major decisions that impact our F’s.

  • Our Future:  Decisions we make today will impact everything that happens next.
  • Our Freedom: Our liberties and the liberties of others around the world will be effected by our actions today.
  • Our Foreign Relations: The trust, respect, collaboration and admiration of other nations is impacted by our decisions.
  • Our Finances: Our taxes and our healthcare costs will rise or fall based on the actions of the day.
  • Our Funding: The money to support the projects, causes, institutions and organizations we care about are influenced today.
  • Our Foundation: The US constitution, the court system and the interpretation of our laws hang in the balance today.
  • Our Fun: Access to public lands and protection of our environment will shift today.
  • Our Flexibility: Our acceptance of others is in play today.

Fellow Americans, make sure you are doing your F-ing job today. Please, get out there and  F-ing vote. It is really F-ing important.

Instantly sound more trustworthy by dropping these words.

I love words. I understand, value and utilize the power they each hold. As a professional creative, I prescribe words like a doctor prescribes medicine. People hire me to find the right words to make their brands, products and services sound as attractive as possible.

Just as words have the power to make people, places and things sound more attractive, they can also make them sound uglier. I know which words make me sound like me is dumb. And I know which words make you sound pervy.

In America, we constantly introduce new words and phrases into our banter to see what sticks. Some of these are interesting and innovative (Emoji, FOMO, Photobomb). Some of them are moronic  (Totes, Obvi). Either way, blame Kanye.

Today, there are two unfortunate phrases that are clinging to conversations like cockleburs on corduroy.  If they haven’t arrived in your neck of the cell tower yet, they are coming. I’m referring to the increased use of, “To be honest’ and her twin sister, ” To tell you the truth”.  I know deep down you know this, but when you tack these unnecessary qualifiers onto any other statement, you have told the person on the receiving end of the statement, “Usually I lie to you.’ Or ‘Most of the time I just make up shit without verifying.’

At The Perfect Agency Project we are especially concerned about removing these phrases from business. We don’t want your salespeople or customers support staff dropping, ‘If I’m being honest’ or ‘To be completely truthful’ on your customers and potential clients.  This undermines the trustworthiness bestowed upon your brand. And that will end up costing both you and I real money.

Please coach your team out of using these phrases. You can do that by sharing this post. Or you could do what I do when people drop these phrases on me. I respond immediately to the errant statement with, “Thank you for being honest with me.” The response I get is always very WTF-y. Because people are not thinking about what they are saying.  But I want you to. I want you to sound smart. And trustworthy. And professional. But, hey, It’s all good.*

*’It’s all good’ has been rated as the funniest cocklebur-phrase of all-time by The Perfect Agency Project. Because it is almost always used in instances where something, if not everything, is not good at all.

Why there has never been a better time to wear white.

Welcome to After Labor Day! This, unfortunately, is the darkest time of the year. Because now we are supposed to put away our white clothing until Memorial Day. Or until Diddy invites us to a party. Whichever comes first. I have known about this rule since I was old enough to make my own fashion faux pas. But I didn’t understand the rule, until now.

After long minutes of research (hey, it’s the information age) I discovered the Labor-Day-White-Thing was basically a mean girl rule established by a small gaggle of old money biddies in the late 1800s. They decided that they would use the imaginary rule to identify and ostracize new money ladies who didn’t know the insider rules, and wore white on the wrong days. Yet over time everyone adopted this standard.

How lame is that?  

This isn’t a rule. It’s a joke. Or at best a standard we follow without reason. With this knowledge, how do you pick out your clothes tomorrow?

There are two ways to view these widely followed, but non-rule-rules.

  1. We can adhere to them, just like everyone in-the-know.
  2. We can see them as the gifts they are. And use them to help us stand out from the masses.

When I was in college I had a track teammate named Alex Mautz. Alex liked wearing shorts so much he decided not to pack them away after Labor Day, or Halloween or Thanksgiving. In fact, Alex wore shorts every day for an entire year. Which is no big deal if you live in Florida. Or Ecuador. But we lived in Madison, Wisconsin. Where I experienced -26 Fahrenheit without windchill. Alex turned heads everywhere he went. Not only was he memorable, he provided total strangers with an instant conversation starter from November through April.

One of the most important things we do at The Perfect Agency Project is find ways to help people and organization stand out from the crowd. That’s how you build a memorable brand. And if you want to be noticed, cultural and category norms are a gift.

White wedding dresses don’t stand out. Red ones do. I have seen thousands of diamond engagement rings that all blend together. But my sister Heather’s stands out. Because it’s an emerald ring. Chick-fil-a is one of my favorite restaurants. But unlike most restaurants, it isn’t open on Sundays.  Yet Chick-fil-a is the first restaurant I think of every Sunday (can I get an Amen?).

If you, your brand or business want more attention, find a convention and start doing the unconventional. There are opportunities all around you. If you would like help finding your white clothes after Labor Day let me know. We could grab some caramels and talk.

Why September 6th is the most important day of the year.

Happy New Year! That’s right, Tuesday September 6th is the real New Year’s Day. I know you’re probably wondering what the Dick Clark I’m talking about. Allow me to explain.

Americans traditionally celebrate the new year at the worst possible time. In January you are stumbling out of the most hectic and stressful time of the year. Which makes it a poor time to set new goals, quit bad habits and reinvent yourself.

The simple fact is that the fall, not spring, and certainly not January 1st is the best time for new beginnings.

If you were a tree, today is when your next ring would start to grow. Preschool starts in the fall. And so does Kindergarten, middle school, high school and college. Which means fall is the start of the next chapter for kids, parents and teachers alike. The day after Labor Day is the first day schools everywhere are back in session and fully engaged.

When summer break is over for kids summer vacations are over for adults. Which means that starting today we are all back to work. Our businesses are operating at full strength for the first time in 3 months. Factories are humming. Offices are buzzing. And farms are really farmy.

Churches now begin their regularly scheduled programs. So if you see a church, and see a steeple, open it up and you might see all the people.

The new television season starts now.  Both NCAA and NFL football kickoff now too.

This is a great time of year.

For those of you who used your summer vacation days well, you are hitting September 6th fully recharged. Not only did you take the last three months to fill up on Vitamin D, travel, relaxation and inspiration, you got a three-day weekend to top it all off.

Now that your tanks are full and you are refocused it is time to treat this like the new beginning you almost missed. Set new goals. Drop a bad habit. Pick a new challenge. Plan your next chapter. Grab that next rung. Or build your own ladder.

At The Perfect Agency Project we are fully engaged. Your team should be too. We’re all primed, rested and ready.  Let’s push hard. Have fun. And make this the best year ever. And here you thought today was just another Tuesday.

 

 

 

The most common phrase you should never say.

At the Perfect Agency Project we have a fairly obvious goal. In case you’re not great at reading comprehension, the goal is to create the perfect agency. And at the perfect agency people collaborate and are nice to each other.  Which means they don’t do or say jerkilicious things.

That’s why we are banning a very common phrase you probably hear or say all the time. Ready for it? Still ready?  Further ado. Even further ado  Okay, here it is:

I don’t disagree.

Please stop saying this.  This is one of the jerkiest statements we can make to each other.  It paints your reaction in a negative light. Both don’t and disagree are negative words.  Which makes it a double negative.

As most of you don’t not know, the double negative actually makes a positive. So this statement actually says, I agree.  But it states it in the most negative, reluctant, non-affirming way possible.

Instead let us say things like I agree. Or You’re right.  Let us support each other. Let us acknowledge our alignments positively. And most importantly, let us eat more lettuce. Now if you agree with me, please respond to this post by saying, completely don’t disagree with you. It won’t make me not laugh. But it will let me know who read all the way to the end.