I have never done any drugs and I never plan to. When I was a kid Nancy Reagan told me to just say no to drugs. And I listened. Then Whitney Houston told me that crack is whack. But I’m not sure she was even listening to herself. Although I don’t blame her. There are a lot of people who can’t seem to get enough crack. In fact, saying that something ‘is like crack’ is the ultimate customer experience compliment.
Getting Customers Hooked.
If you have a great product or service that you think people will love, think like a crack dealer. The crack dealer does not try to sell potential customers on the various product benefits of crack. They do not share testimonials, or research findings. Or charts and graphs. They don’t print up brochures highlighting the various features of their products, or images of happy users.
The crack dealer knows they have a hit (pun intended). So they give away the crack for free. Then they let the crack experience sell itself. And customers come running back for more. That is, until they come shuffling back for more, shaking like a Parkinson’s Disease victim.
Sample As Sales Tool
Since I launched my advertising and idea agency, The Weaponry, I have found that when we give our strategic thinking, our creative ideas and our enthusiasm away for free, the recipient very often comes back for more. I want our initial free meetings to feel like test drives of a real engagement. This approach has been a key driver of our growth and success. In fact I wrote about it here in Give it away, Give it away now!
If you want to start selling a product or service that you know is great, or you have a great offering that you are not selling enough of, try acting like a crack dealer. Give your crack away for free. Let your ideal customers experience your crack first hand. Let them feel what they are missing. Get them addicted to your crack over a short time period, or in a small quantity. Then capitalize on the addiction over the long-term. But never lower the quality of the product or service.
If the free sample doesn’t get customers hooked, your crack needs work. In which case you should keep refining and improving your crack until it is fully addictive. Focus on the lifetime value of a new customer, and the free samples will feel like a tiny price to pay for future sales.
*Don’t ever really do crack. Or sell crack. Don’t step on a crack. Don’t break your Mama’s back. And don’t show your crack. Not even if you are a plumber.
Those where you just show up and work for the clients that someone else attracted.
I have had a significant role in attracting new clients since the 3rd year of my career. In fact, I spent so much time earning the trust of prospective clients throughout my career that it gave me the confidence to launch my own advertising and idea agency, The Weaponry, in 2016.
One of the questions I have been asked most often over the past two years is: ‘Where do you find your clients?’ There are a lot of fun answers I could give. Because all of our client relationships seem to have a fun origin story. But a couple of facts stand out.
4 Fun Facts About Our Clients.
Our first four clients at The Weaponry were clients I had worked with earlier in my career.
Two of our clients have now hired The Weaponry for two different businesses.
One of our clients has now hired The Weaponry for three different businesses.
One of our collaborative partners has introduced us to 8 new businesses that have become clients.
Doing great work for your current clients is the best approach to business development. Those clients will recommend you to others. They will hire you again when they change jobs. The partners you collaborate with will see how you treat your shared clients and recommend you to other clients they work with. It has been a key driver of growth for The Weaponry. So, as Bill Belichick would say, ‘Do your job.’ Because when you do, more opportunities will come your way.
A year and a half ago I was in a fender bender. I was hit by a woman who was hit by a distracted driver, who didn’t realize that everyone else on the road stopped at a railroad crossing. I wrote about the experience in the post, Could You Pass The Fender Bender Test. While waiting for the authorities to show up, Laura ‘The Bumper Thumper’ and I began talking. We quickly struck up a friendship. It turns out that Laura has her own marketing business too.
A couple of months after the incident I got a call from a potential client about a new marketing challenge they were facing. We agreed to meet face to face, and I invited Laura to bring her face to the meeting too.
The client was dealing with a new law that was dramatically changing the way they could market their service. More bluntly, their primary way of finding customers was now illegal. (So tawdry, I know!) The change posed a monumental threat to their very existence. They needed to quickly replace their old marketing approach with a new one, or there would be no business. (dun, dun, dun)
Laura and I met with two of the partners for two hours. We discussed numerous potential solutions to the problem. As I had imagined, Laura was a valuable asset. She asked a lot of smart questions. She had a very good understanding of the industry, and the major players in the market. Best of all, she didn’t hit anyone with a car.
When we left the potential client’s office, Laura said,
‘You really give a way a lot of ideas for free.’
She’s right. I do.
Here’s why I give ideas away for free.
I love free samples at the grocery store. Nothing sells me on your southern ham, spicy cheese, mango salsa or Fruity Barky Bites like tasting it myself. That tiny plastic cup worth of your product gives me everything I need to know to purchase more.
My business does not make Fruity Barky Bites. At least not yet. We produce ideas. So when I meet with people about their marketing challenges, I dig in. I start thinking through solutions with them. I offer up initial ideas worth considering. I get excited about solving the problem. They get excited about having the problem solved.
People don’t like to be sold to. They want to be in a position to buy. So rather than sell a client on why they should work with The Weaponry, I like to offer people a sample of what they would get if they work with us. If they like it, they will want to buy. If they don’t like what they hear, they will pass. And both sides win.
I believe you should always add value before you try to extract value. Prove your worth. Make new clients and customers feel as if they have received more value than they have paid for. Give them a test drive so they can imagine the future. Once they decide to buy, don’t slow down. Keep over delivering. Always make them feel like they are getting more than they are paying for. Even when they are paying a lot.
*If you found value in this post, and would like more free samples, consider subscribing to this blog.
In 2015 I decided to launch a new advertising agency. I already had a vivid image of the agency in my head. So I began mapping, sketching and listing every detail of the company. I considered the business from every angle. I even created a Life Stage chart of the yet unborn business. It was like What to Expect When You Are Expecting. Except I was expecting a bouncing baby business.
The Elevator Pitch
However, there was one detail that start-ups typically obsess over that I skipped entirely: the Elevator Pitch. It is supposed to be the centerpiece of a startup’s marketing efforts. If you’ve never heard of an elevator pitch, the idea is that you have to summarize the essence of who you are, and what you do, in a short statement that you could deliver to a captive hostage on a brief elevator ride. Apparently, lots of entrepreneurs stalk high-powered executives on elevators, thinking it would be a great strategy for winning their affection.
I’m not buying it.
I hate the whole concept of the elevator pitch. I think it is the most overrated, over-discussed element of salesmanship. And entrepreneurship. And elevatorship.
Sure, it is important to be able to succinctly talk about your business. Your Great Aunt Petunia doesn’t have enough time left on Earth to waste it on your full story. But I have never bought anything or hired anyone because of a brief discussion I had on an elevator, escalator or Wonk-avator.
In fact, I have been in business for two years. And not once have I found myself in an elevator with someone who told me I had 10 floors of verticality to perform the sales pitch of a lifetime.
Instead of scripting and performing an elevator monologue to an audience that never shows up, which feels a little like writing an acceptance speech for an award you didn’t win, I take the opposite approach.
The Quiet Game
I play the quiet game. You know, it’s that game where you see how long you can go without talking. I was terrible at the Quiet Game as a child. Scratch that. I was the Cleveland Browns of The Quiet Game. But today, as an entrepreneur, I am quite good at it. When I meet a marketer, I don’t whip out a polished sales pitch and throw it at her. Instead, I listen.
I want to hear what potential clients talk about. I want to hear what challenges they are facing. I want to know where their pain points are. I want to identify their greatest unmet needs. I continue to grow and transform The Weaponry in response to the unmet needs of our clients. Because we are focused on solving client problems, we grow in the direction that our clients’ needs dictate.
If you want to collect more great clients and grow your business, don’t practice your elevator pitch. Practice listening. Play detective. Or doctor. Listen for the discomfort, the bottlenecks, and the solution-less problems your clients and potential clients are facing. Discover their unmet needs. And you’ll have found your next opportunity.
*If you found anything of value in this post, please consider subscribing to this blog. You’ll receive two fresh-baked posts via email each week. Oh, and you may also dig this post I wrote about My Vanilla Ice Philosophy. Vanilla Ice himself liked it. And Tweeted it. And hung it above his bed (ok, that very last part might not be true).
LinkedIn is an amazing professional resource. It’s offers a great way to further your professional development through education and association. Thank you Reid Hoffman for creating LinkedIn. But I’m sorry to say that I wouldn’t accept a LinkedIn request from you. I get requests from people wanting to join my network almost every day. But I have a clear philosophy that guides my networking on the platform. It goes like this:
I only Link In with you if I know you.
I can’t tell if this is a really simple and obvious philosophy, or if it is a radical departure from the norm. But I am always surprised by how many requests I get with absolutely no introduction or context as to why we should be LinkedIn. I find this very odd. Which is only surpassed in oddness by people who send me an introductory note trying to sell me something. I hate that. It’s like be approached by a stranger whose opening line to you is, ‘Hey! Let’s have sex.’ It tells me everything I need to know about you. And your sex.
My Network As A Garden
I think of my LinkedIn network as a garden. Everyone in my LinkedIn garden is there because I planted them. So if anyone in my garden says, ‘Hey Adam, (yes, these are talking plants) I see there is a Bob Smith growing in this garden. Tell me about Bob.’ I say, ‘Ah, Bobby is one of my college track & field teammates. He grew up in little Marshall, Wisconsin, near Madison. He used to raise ferrets, and he could put the shot farther than most people can throw a fit. He is an art teacher. And he makes amazing pottery. I own two of his pieces.’ Suddenly Bob Smith goes from the most generic name in America to a specific human with colorful details.
What strangers need to do first.
I want to be able to vouch for everyone in my network. Including you. It’s how my network becomes valuable. This doesn’t mean that we can’t meet and develop a relationship on LinkedIn. But if you want to join my collection of professional contacts, we must have contact first.
Here’s how it works.
You send me a LinkedIn request.
You add a note about why you think it would be good to connect.
We set up a call or a chocolate milk meeting (I don’t drink coffee).
We talk, and you don’t try to sell me anything or exhibit psychologically deviant behavior.
I accept your LinkedIn request.
This process works because I make connections quickly. I can learn a lot about you in an initial conversation. Then, when someone in my network asks me about you I can share your story.
The Right Way.
Here is a request I received recently. It is a great example of the right way to introduce yourself to a stranger on LinkedIn:
Adam -We don’t know each other, yet. I moved here from Minneapolis and I am hoping to connect with a few fun people. My sister-in-law sent me your blog. You seem fun. -Jennifer
This stared a dialog. I discovered that Jennifer is related to one of my former coworkers (that’s co-worker, not cow orker). I have invited her to stop by The Weaponry, my advertising and idea agency, for an introduction. After that, we can be LinkedIn.
Don’t let just anyone into your professional network on LinkedIn. It devalues your network because there is nothing that distinguishes those inside your group from those outside your group. When you are sending LinkedIn request don’t be lazy. Don’t be random. Be purposeful and personal with your introductions. And for Reid’s sake, please don’t try to sell anything in your intro. It’s a turnoff.
Do you know how to sell things? You should. Because sooner or later, everyone needs to sell something. It might be as simple as Girl Scout cookies, that ugly couch from college that knows too much, your home or your car. Selling is an essential element of commerce. Businesses live or die based on their ability to sell.
But if you run a household or are an aspiring Minimalist, you need to be able to sell too. Because at some point you are going to find yourself in possession of things that you just can’t use. You probably have some tweener items squatting in your home right now that are too nice to throw away and too nice to give away.
I did. As a marketing professional I was very curious to find the best way to sell such things. So I performed my own experiment. I tested three different channels. I tried selling in-person and online. I also tested a new platform. The results were surprising. Like Macaulay Culkin-using-aftershave surprising.
The Garage Sale
We recently moved into a new home and had some things that didn’t work in our new space. It was nice stuff. But it was Bruce Jenner-ish in a Caitlyn Jenner world. The people we bought our house from also left a few unique items in the house that were more them than us. So they had to go too.
Our subdivision was having a whole-neighborhood garage sale. We were garage sale virgins. But we decided that the Westchester Lakes All-Neighborhood Garage Sale would be our first. However, our first time wasn’t the greatest. It rained, which hurt traffic (the rain didn’t actually hurt the people). We sold a lot of toys, clothes and decor. But we didn’t sell our bigger furniture items. Which was what we were most interested in offloading.
The Digital Experiment
When the final bell sounded on our garage sale we still had a bedroom set, a formal chair, an end table, a large doll house and a set of bar stools that needed to go.
So we moved to Plan B.
I decided the best option was to post our things online. I have sold many random things on Craigslist. Including a car, a swing set and 5 counter tops. But I was curious about how significant some of the new Sell-Your-Stuff-Here platforms had become. So I decided to have a sell-off between Craigslist and Facebook Marketplace. I called Pay-Per-View to see if they wanted to cover the rumble. They declined.
I started with the bedroom set. There was a white dresser with mirror, end table, headboard, footboard and side rails. I posted it with the same photos and same description on both sites.
The posting on Craigslist was good. I used their mobile app. It was quick, clear and easy. It didn’t take me long to get it posted. It generated three inquiries the first day. I had 12 people respond to the Craigslist posting over 3 days. I was very pleased. Craig and his list had lived up to my previous expectations.
This was my first time using The Marketplace. It walks you through a 4-step process that makes it moronically simple to list your items. My post was live in no time. But what came next was a total surprise.
Almost immediately the responses flooded in like Harvey in Houston. I had 48 responses in 48 hours. I responded to each inquiry quickly, and had to determine how to prioritize the request to see the items.
That was actually my biggest problem. Because the first person needed 24 hours before she could come see the bedroom set. Then she didn’t show. And neither did the second in line. The 3rd came but it wasn’t quite what she wanted for herself (it was really more of a kid’s bedroom set, and she was looking for a set for herself).
But the second person to come see the set snatched it up and we were done. I was able to declare the buyer on The Marketplace and signal that the item had been sold with just 2 clicks.
Following that Joey Chestnut-like feeding frenzy, I posted the doll house, chair and end table on the Facebook Marketplace too. All of them sold within 24-hours with serious interest across the board.
I had listed the bar stools twice on Craigslist over the past 12 months and they didn’t sell. I listed them for a significantly higher price on the Facebook Marketplace and sold all five for my asking price, with 2 backup buyers to spare.
The Facebook Marketplace is a force to be reckoned with for online selling. Both individuals and businesses should take notice. People are already spending a ton of time on Facebook. So sellers are fishing where the fish spend their leisure time. Whereas Craigslist is where the fish swim when they need an end table.
The Facebook Marketplace could be huge. It may be Facebook’s equivalent to QVC or The Home Shopping Network, or bigger. So the next time you have something to sell go where people are killing time and are happy to find a killer deal. You’ll be happy you did. As for me, I am just happy to have my garage back before the snow flies.