The Eye-Issue Part 2. The Big Meeting.

Earlier this week I faced a problem. And the problem was on my face. On Sunday night I noticed that a blood vessel had burst in my left eye. It didn’t hurt me, but it hurt anyone who had to look at me. Unfortunately, my advertising and idea agency, The Weaponry, had a significant first meeting scheduled with a brand new client’s executive team.

Naturally, I was concerned about making an unnaturally gross first impression. So I wrote a blog post called, I have a strange problem I don’t know how to solve. And I want your help. I solicited advice on my best course of action. Readers like you, and maybe including you, offered great feedback.

If you haven’t already read that post, you may want to take a look at it before proceeding with chapter 2. Or you could be a rebel and read them in reverse order. You so crazy…

Here’s What Happened

In addition to writing the blog post, I called Calla Stanford, the Account Leader on the business. I told her about my eye. And then the plot thickened… It turns out that Calla was extremely sick and was about to go see her doctor. UFDA! (Ufda is not a text-cronym. It’s Norwegian for whatever you need it to mean.)

I sent a message to our client explaining that my eye had suddenly gone Red Rum, and that Calla was sick and would not be able to attend the meeting. I inquired about the possibility of moving the meeting. But I added that I was still willing to attend alone, and wear something that would protect their team from my evil eye. Like sunglasses, a grocery bag or a 1920’s dive helmet.

A few minutes later they called to tell me that they were looking for another meeting time. They called back again within the hour to say that it would be weeks before the same team could assemble. So they preferred to proceed with our original meeting time. And they were mentally preparing themselves for Eyemageddon.

Let’s Do This

I prepared to handle the meeting solo. Meanwhile, helpful friends, family and blog readers were offering great advice. Many people encouraged me to proceed as if there were no problem. Others said call the client to explain the situation and ask them how they want to proceed. Which, of course, is what I did.

However, the most popular advice I received was to proceed with the meeting as planned, but rock an eyepatch to cover up the offending eye. Several people encouraged me to take it one step further and brand the eyepatch with The Weaponry logo. Surprisingly, no one encouraged me to guzzle Visine.

Looking For An Eyepatch

As I was getting ready for work on the morning of the meeting, I asked my wife where we might have an eye patch. She told me to check our 8-year old son Magnus’ room. I went to his room, opened the drawer in his night stand, and within 5 seconds found an eyepatch! Yay! But a minute later, when I tried to put it on, I realized the elastic band was way too small to circumnavigate my head. Boo!

So I went back to the same drawer in Magnus’ room to see if there was any chance that there was another eyepatch that fit a more mature cranium. Sure enough, within 10 seconds of searching I found another eyepatch! And this one was big enough to fit Jack Sparrow’s head after a full day of compliments.

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Me and eyepatch number 2, looking like Eye Patch Adam.

The Meeting

I went to the meeting, solo, as planned. And it was great. I had properly warned them about my issue. I had given them the ability to choose how they wanted to proceed. So there was no surprise. And no disappointment. (That I know of.)

The issue created a great topic of conversation at both the beginning and the end of the meeting. But the eye was a non-issue in between. Instead, we focused on the business at hand. I also positioned myself at the front, on the left side of the room. This meant that the team primarily saw Righty Winksalot, (my nickname for my good eye).

After we wrapped up the business end of the meeting we all gathered for a photo. I always enjoy a good group photo op. But under normal circumstances I would not have taken a pic after a kickoff meeting. But then again, this wasn’t a normal circumstance.

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Me and 5 of the 7 clients who didn’t run from the meeting screaming.

Key Takeaways

  1. Ask and Ye Shall Receive. I received a lot of good, supportive and humorous feedback from my people that helped me make my decision. Thank you all.
  2. Honesty is the best policy. I shared my challenge with the new client and let them decide how they wanted to proceed. And they said Let’s Roll! So we rolled.
  3. Everyone loves an eyepatch. The amount of love shown for the eyepatch was a significant surprise. Then again, eyepatches are intriguing. Like a good ad, the eyepatch makes you stand out from the crowd, and makes people want to know more.
  4. Things go wrong all the time. You will never be able to avoid all problems. Learning how to deal with whatever comes your way is one of the most valuable skills you will ever develop.

*If you know someone with a bad eye, a nasty rash or simple chronic halitosis, who you think could benefit from this story, please share it with them.

**For those of you paying close attention to the details, the photo used as the featured image for this post was taken as a selfie, using Instagram. Instagram doesn’t un-reverse a reversed image. Therefore it looks like it was my right eye. But it is my left.

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I have a strange problem I don’t know how to solve. And I want your help.

There are some business problems they don’t teach you how to solve in business school.  They are too odd and too unlikely to happen to spend time discussing. So today, I am going to serve up an odd, real-life scenario to see how you would respond. Because I am not sure what the right answer is. Or even if there is a right answer. So let’s try to figure this out together.

The Setup

Last night, just before dinner, I went into the bathroom at my home to wash my hands. As I was washing I looked at myself in the mirror and noticed a problem. My left eyeball was completely red. Not as if it was irritated. Or as if I had taken a red eye flight. It was red like a blood vessel had burst in my eye. And it looked disgusting. Like an eye I never want to make eye contact with. Like ever.

When I returned to the table and shared my problem with my family the reaction was not good. My 11-year old son thought I looked hideous and demanded that I not look at him again. My 8-year old son was fascinated, the way a boy may be fascinated by road kill. My 13-year old daughter was greatly concerned for me. (Everyone should have a daughter). And wife Dawn immediately asked if I had any important client meetings this week. The answer was yes.

The Problem

I have an important meeting with a brand new client that is scheduled to start 24 hours from now. The Weaponry, my advertising and idea agency, was just awarded a significant project with this client after an agency review. During the review process we met 3 members of the marketing and sales team, whom we liked very, very, very much. #IThinkTheyWillReadThis

The upcoming meeting is for us to meet the client’s executive team, a team we will be working closely with throughout this project. The purpose of the meeting is to introduce ourselves and take them through the proposal with our color commentary.

The most important outcome from this meeting is for us to make a great first impression on our new client’s senior team. That’s hard to do when you have a horror film eye ball. What makes this worse is that I have had a burst blood vessel in my eye before. It was many years ago. During that red period I had multiple client meetings. And my clients were undeniably grossed out by my gore eye. Sorry clients.

Seeking a Solution

This is where I need your help figuring out what I should do next. There are a couple of details you should know before offering your advice. 1. This problem usually takes 5 to 7 days to clear up. There are only 2 people from my team scheduled to attend this meeting, Just me and the account leader. There was a 3rd member of our team who would have attended if she wasn’t on vacation in Europe. It’s amazing the lengths some people will go to in order to avoid seeing my eye.

The Options As I See Them (through my bloody eye).

  1. Reveal the problem and ask to reschedule the meeting for 1 week later.
  2. Send the account leader alone.
  3. Proceed as if there was no problem.
  4. Make the meeting a phone call or video conference.
  5. Attend the meeting, but wear sunglasses
  6. Attend the meeting but wear an eye patch (Arrrr Matey!)
  7. Attend the meeting but wear a welder’s mask.
  8. Attend the meeting but avoid all eye contact, like Rain Man.
  9. Call the client, explain the situation, and ask them how they want to proceed.

What would you do?

Which of the options do you think I should choose? Or do you have a good solution that is not on the list? I appreciate you sharing your opinion. If you know a wise owl who-who offers good advice, please pass this along to them too. Me and my eye look forward to hearing from you.