Why you should think more like a crack dealer.

I have never done any drugs and I never plan to. When I was a kid Nancy Reagan told me to just say no to drugs. And I listened. Then Whitney Houston told me that crack is whack. But I’m not sure she was even listening to herself. Although I don’t blame her. There are a lot of people who can’t seem to get enough crack. In fact, saying that something ‘is like crack’ is the ultimate customer experience compliment.

Getting Customers Hooked.

If you have a great product or service that you think people will love, think like a crack dealer. The crack dealer does not try to sell potential customers on the various product benefits of crack. They do not share testimonials, or research findings. Or charts and graphs. They don’t print up brochures highlighting the various features of their products, or images of happy users.

The crack dealer knows they have a hit (pun intended). So they give away the crack for free. Then they let the crack experience sell itself. And customers come running back for more. That is, until they come shuffling back for more, shaking like a Parkinson’s Disease victim.

Sample As Sales Tool

Since I launched my advertising and idea agency, The Weaponry, I have found that when we give our strategic thinking, our creative ideas and our enthusiasm away for free, the recipient very often comes back for more. I want our initial free meetings to feel like test drives of a real engagement. This approach has been a key driver of our growth and success. In fact I wrote about it here in Give it away, Give it away now!

Key Takeaway

If you want to start selling a product or service that you know is great, or you have a great offering that you are not selling enough of, try acting like a crack dealer. Give your crack away for free. Let your ideal customers experience your crack first hand. Let them feel what they are missing. Get them addicted to your crack over a short time period, or in a small quantity. Then capitalize on the addiction over the long-term. But never lower the quality of the product or service.

If the free sample doesn’t get customers hooked, your crack needs work. In which case you should keep refining and improving your crack until it is fully addictive. Focus on the lifetime value of a new customer, and the free samples will feel like a tiny price to pay for future sales.

*Don’t ever really do crack. Or sell crack. Don’t step on a crack. Don’t break your Mama’s back. And don’t show your crack. Not even if you are a plumber.

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Why you should give it away, give it away now.

A year and a half ago I was in a fender bender. I was hit by a woman who was hit by a distracted driver, who didn’t realize that everyone else on the road stopped at a railroad crossing. I wrote about the experience in the post, Could You Pass The Fender Bender Test. While waiting for the authorities to show up, Laura ‘The Bumper Thumper’ and I began talking. We quickly struck up a friendship. It turns out that Laura has her own marketing business too.

Chapter Two

A couple of months after the incident I got a call from a potential client about a new marketing challenge they were facing. We agreed to meet face to face, and I invited Laura to bring her face to the meeting too.

The client was dealing with a new law that was dramatically changing the way they could market their service. More bluntly, their primary way of finding customers was now illegal. (So tawdry, I know!) The change posed a monumental threat to their very existence. They needed to quickly replace their old marketing approach with a new one, or there would be no business. (dun, dun, dun)

Laura and I met with two of the partners for two hours. We discussed numerous potential solutions to the problem. As I had imagined, Laura was a valuable asset. She asked a lot of smart questions. She had a very good understanding of the industry, and the major players in the market. Best of all, she didn’t hit anyone with a car.

When we left the potential client’s office, Laura said,

‘You really give a way a lot of ideas for free.’

She’s right. I do.

Here’s why I give ideas away for free.

I love free samples at the grocery store. Nothing sells me on your southern ham, spicy cheese, mango salsa or Fruity Barky Bites like tasting it myself. That tiny plastic cup worth of your product gives me everything I need to know to purchase more.

My business does not make Fruity Barky Bites. At least not yet. We produce ideas. So when I meet with people about their marketing challenges, I dig in. I start thinking through solutions with them. I offer up initial ideas worth considering. I get excited about solving the problem. They get excited about having the problem solved.

People don’t like to be sold to. They want to be in a position to buy. So rather than sell a client on why they should work with The Weaponry,  I like to offer people a sample of what they would get if they work with us. If they like it, they will want to buy. If they don’t like what they hear, they will pass. And both sides win.

Key Takeaway

I believe you should always add value before you try to extract value. Prove your worth. Make new clients and customers feel as if they have received more value than they have paid for. Give them a test drive so they can imagine the future. Once they decide to buy, don’t slow down. Keep over delivering. Always make them feel like they are getting more than they are paying for. Even when they are paying a lot.

*If you found value in this post, and would like more free samples, consider subscribing to this blog.